Customer Testimonials

My vehicle had a seatbelt anchor cable break. There is Technical News Bulletin about this issue. I brought my car in, asked for an oil, transmission fluid, and differential fluid change. They replaced the seatbelt anchor but did not reassemble my seat correctly so it would tilt back while driving. They did not give an oil change with no reasons as to why. I went back for them to correct my seat, then a week later, my differential now has a clunk it didn't previously have. I have the diff fluid inspected and its full of metal! I bring ... Read More

Full review text opened.

DealerRater - Apr 11, 2025

My vehicle had a seatbelt anchor cable break. There is Technical News Bulletin about this issue. I brought my car in, asked for an oil, transmission fluid, and differential fluid change. They replaced the seatbelt anchor but did not reassemble my seat correctly so it would tilt back while driving. They did not give an oil change with no reasons as to why. I went back for them to correct my seat, then a week later, my differential now has a clunk it didn't previously have. I have the diff fluid inspected and its full of metal! I bring the car back to this dealer service center. They tell me there is a Technical News Bulletin for my differential, but they don't perform the process because they don't feel it will resolve my problem. It may not resolve the problem, but clearing the metal out of the diff could provide some extra life! Also considering they JUST did a diff fluid change and there wasn't any metal then! They expect me to pay for labor for them to pull the diff. and possibly repair it. I said I wasn't charged for the seatbelt. I was told the seatbelt was due to safety. I said a differential failing while driving is also a safety concern. I was told anything can be related to safety and they won't work on it unless they charge me. I asked for the price of a new differential. I was told $2,700.00 not including labor. I asked why? I can buy a brand new one for $1,500.00 from a dealer right now, and I showed a receipt from a company in West Chester PA. Why am I being up charged? Then magically he was able to adjust numbers and offer it at $1,700.00. He also admitted to them changing the differential fluid incorrectly, vacuuming it out rather than draining through the drain plug to inspect for particulates like metal. So they can't say my car was damaged when I brought it to them and I can't 100% say they damaged my differential, but I didn't have any problems till they touched it! Needless to say, I will NEVER bring a vehicle to this place again. I was polite, I tried to work with them, and in the end, they tried to extort me. And I'm still going to be out $3k replacing my differential which I am convinced they caused! Its a daily driver with an immaculate service history and even everyone in the dealer was impressed by how nice my car looks. I highly recommend anyone that cares about their vehicle, to avoid this place.

Read at DealerRater

After purchasing a used vehicle from Patriot Chevy, I was initially impressed by the professionalism and pleasant demeanor of the staff. However, my overall experience was marred by a concerning issue regarding the presentation and handling of warranty options during the finance process. While the car itself met my expectations and was competitively priced, I encountered difficulties when navigating the warranty offerings. Although I selected what I believed to be comprehensive coverage, I later discovered that additional charges were included in my financing agreement for warranties that were not clearly delineated during the discussion. Upon realizing the discrepancy, I sought ... Read More

Full review text opened.

DealerRater - Apr 6, 2024

After purchasing a used vehicle from Patriot Chevy, I was initially impressed by the professionalism and pleasant demeanor of the staff. However, my overall experience was marred by a concerning issue regarding the presentation and handling of warranty options during the finance process. While the car itself met my expectations and was competitively priced, I encountered difficulties when navigating the warranty offerings. Although I selected what I believed to be comprehensive coverage, I later discovered that additional charges were included in my financing agreement for warranties that were not clearly delineated during the discussion. Upon realizing the discrepancy, I sought to rectify the situation by attempting to cancel these warranties, only to be informed that post-sale cancellations were not possible. While I acknowledge the nature of business transactions, the manner in which these warranties were presented and integrated into the financing process raised concerns regarding transparency and clarity. Despite my satisfaction with the vehicle itself, I am compelled to caution potential buyers to exercise diligence and scrutiny when considering warranty options at Patriot Chevy. My intention is not to disparage the dealership, but rather to alert others to the importance of thorough comprehension and transparency in such transactions. Consequently, I have left a one-star rating to raise awareness of these issues and encourage greater accountability.

Read at DealerRater

I've been taking my vehicles to this dealership for years and never had any problems. I would schedule an early appointment for state inspection. I would be in and out in an hour and a half. I scheduled in advance an 8:30 a.m. appointment for today. I was told it will probably take a few hours to get it in. I dropped it of at 8:20 a.m. they didn't finish until 4:00p.m. 7.5 hrs. and it didn't need anything. If I schedule an 8:30 a.m. service, I expect that service to start happening at 8:30 a.m! This ... Read More

Full review text opened.

DealerRater - Jul 17, 2023

I've been taking my vehicles to this dealership for years and never had any problems. I would schedule an early appointment for state inspection. I would be in and out in an hour and a half. I scheduled in advance an 8:30 a.m. appointment for today. I was told it will probably take a few hours to get it in. I dropped it of at 8:20 a.m. they didn't finish until 4:00p.m. 7.5 hrs. and it didn't need anything. If I schedule an 8:30 a.m. service, I expect that service to start happening at 8:30 a.m! This never happened before Patriot took over. Once they took over the service went downhill. I'll never ever allow this to happen again.

Read at DealerRater

Troy Williams worked with me to meet my financial needs and get the most car for my money. I am extremely happy!!!

Read at DealerRater

Courtney was great with taking car of the car we are extremely happy with the outcome

Read at DealerRater

Always prompt and good work on my truck and oil changes. My bill was a bit higher this time but I needed some fluids changed. Always a good job, I’ll never go anywhere else. Thanks to the whole team there

Read at DealerRater

Zak and the team at Patriot Chevrolet were amazing to work with. Zak went above and beyond showing me vehicles that fit my needs and what I was looking for. He was very knowledge and able to answer any questions I had. When I had a couple questions after I left the dealership he answered my calls and text’s immediately. However, most important of all he made me feel comfortable during the shopping experience.

Read at DealerRater

Troy make the process easy smooth fourth car from him he's personal and very friendly and I like how anytime I call him when I have a problem I can get them anytime on is cell. Thanks troy williams

Read at DealerRater

Zak and the entire crew at Patriot Chevrolet were wonderful! The entire process was a breeze, and I would highly recommend a visit there for anyone in the market for a new vehicle.

Read at DealerRater

We have purchased our last 4 cars with Troy at Patriot Chevy. My mother and I have lost my brother, father, and my husband is very sick right now. The respect, care, and most importantly LOVE that he shows my mom has made myself and my family only work with him. He goes above and beyond. He is truly one of a kind.

Read at DealerRater

Best service experience ever. New customer from out of town. Drove car from California to Warminster PA. Patriot's service department provided Courtney as the most friendly and efficient person to get me a front end alignment without an appointment, and with no delay. In and out while just spending my wait time at breakfast a very short walk to the Eagle Diner. Courtney deserves a 2x multiplier from 5 stars to 10 stars for how she accommodated my surprise visit for service.

Read at DealerRater

Service Advisor was rude and aggressively provided an attitude towards me. I have always recommended all friends and family to visit this dealer for there needs. I felt that I was an inconvenience to the advisor when I was asking for clarification. Since I have been coming for years, I will not allow this one visit to stop me from bringing my vehicle here. Although I would like to say I think the service advisor Courtney could use some training refreshments.

Read at DealerRater

The service department refused to repair a damaged tire citing GM policy not to do so even though the tire manufacturer approves one time repairs of run flat tires. Because of their parochial and unreasonable decision to effect repairs. I will be taking my business elsewhere including the purchase of new vehicles.

Read at DealerRater

Thanks to salesman Greg for a great deal and tremendous customer service. He went above and beyond for us.

Read at DealerRater

My wife and I had a great experience shopping for a truck at Patriot! Our salesman, Tylor, and the manager, Jason, are great folks to work with! Thank you guys!

Read at DealerRater

We saw Troy today! He was excellent and super helpful! He was great with our daughter too!

Read at DealerRater

Patriot of Warminster,I can not thank all of you for the amazing treatment we received. You all showed us the most respect any dealership has ever. Also you made the process so easy( I was dreading the car shopping thing) , I didn’t mine being there and most of all you listened to us. Thank you for finding me the perfect truck , I still can’t believe it’s mine!

Read at DealerRater

Working with Janeth was an absolute delight. Every time I’ve gone to a dealer to buy a car the salesman are either pushy or not reliable. I honestly wish I didn’t buy a car so fast because she honestly made my day. Definitely coming back to buy another car soon!

Read at DealerRater

Great experience. This is our 3rd vehicle we've purchased from Patriot. We keep going back to Troy. He works at getting you the best deal and his friendly & funny personality makes you trust him. Well be going back again when we need another car.

Read at DealerRater

What a incredible experience! Greg pulley totally went above beyond , to make me feel comfortable! Never once pushy ! Total family environment! I felt like family , from looking at the truck all the way through to driving off the lot! They definitely treat you like a person not just customer. Friendliest people ! I’m totally loving my Silverado !

Read at DealerRater

With a baby on the way, we needed a bigger car to fit our growing family needs. Greg Pulley was definitely our man! He listened to our needs/wants, didn't push us into any vehicle we weren't interested in, and was very knowledgable about the SUVs in their inventory. We wanted a few days to think things over and in that time, he wasn't pressuring but did check in to make sure we didn't have any questions. He has also checked in since we purchased the vehicle to see how everything was going and if we ... Read More

Full review text opened.

DealerRater - Jun 21, 2021

With a baby on the way, we needed a bigger car to fit our growing family needs. Greg Pulley was definitely our man! He listened to our needs/wants, didn't push us into any vehicle we weren't interested in, and was very knowledgable about the SUVs in their inventory. We wanted a few days to think things over and in that time, he wasn't pressuring but did check in to make sure we didn't have any questions. He has also checked in since we purchased the vehicle to see how everything was going and if we needed anything. We can't thank Greg enough for helping us find our new family car and will be recommending him to all of our friends and family who are looking!

Read at DealerRater

When you go to Lafferty to buy your next vehicle ask for Troy Williams. Troy is the man and will take excellent care of you. While Troy walked the lot with us at 9am when it was 30 degrees out he took all the time we needed and listened. When we were certain on the model we wanted Troy gave his recommendation to us and highlighted how this vehicle met our needs based on the information we gave him. This was not a 4-6 hour marathon car buying experience. We were in and out faster than any other time either of ... Read More

Full review text opened.

DealerRater - Nov 17, 2019

When you go to Lafferty to buy your next vehicle ask for Troy Williams. Troy is the man and will take excellent care of you. While Troy walked the lot with us at 9am when it was 30 degrees out he took all the time we needed and listened. When we were certain on the model we wanted Troy gave his recommendation to us and highlighted how this vehicle met our needs based on the information we gave him. This was not a 4-6 hour marathon car buying experience. We were in and out faster than any other time either of us purchased a car. Troy even jumped in to help with detailing the vehicle so we didn't have to wait longer. The whole dealership was friendly. The place was clean and organized. I am extremely pleased with our car buying experience.

Read at DealerRater

Dropped my car at 7:30 am for a 9:15 appointment. I had to call 3 times for status updates. A technician didn’t even start to diagnose the problem until 3:30 in the afternoon. Car ready at 5pm (8 hours and $150 to replace 1 spark plug). What’s the point of giving appointment times if you’re not going to honor them? Labor charge also seems high. If dealerships want to know why people don’t get their vehicles serviced there after the warranty expires, those are 2 of the reasons.

Read at DealerRater

My salesperson was Troy Williams. He is friendly, courteous and efficient. He worked with me to find the car that was affordable. Also, he taught me how to backup correctly using the backup camera and went over the cars details. He even stayed pass his quiting time to clean out my old trade in and transfer my items to my new Chevy Equinox. Crislynn Malamut (Business Manger) was a pleasure to deal with. It was a good buying experience. Carol Brinkley

Read at DealerRater

I can't speak for the sales department, but if you intend to have your car serviced here, do so at your own risk. Service department is incompetent, unsympathetic and will take ZERO responsibility for their actions. And now of course my car is leper that no dealership or GM wants to touch! In Nov 2017 I took my 2017 Volt in for a simple recall service. My car's performance was flawless and I loved it, racking up about 13k miles in a year and a half. Upon getting the car back, the Lane Departure features were inop (a costly upgraded ... Read More

Full review text opened.

DealerRater - Jan 9, 2018

I can't speak for the sales department, but if you intend to have your car serviced here, do so at your own risk. Service department is incompetent, unsympathetic and will take ZERO responsibility for their actions. And now of course my car is leper that no dealership or GM wants to touch! In Nov 2017 I took my 2017 Volt in for a simple recall service. My car's performance was flawless and I loved it, racking up about 13k miles in a year and a half. Upon getting the car back, the Lane Departure features were inop (a costly upgraded feature that I specifically waited until 2017 model year to purchase for this vehicle and a "safety" feature that is tied into the cars fully drive-by-wire braking, automatic braking, and steering functions). Upon returning the car to them a few weeks later for the remedy service, I'm told by the service advisor that in performing the repairs GM allegedly never instructed them to reprogram that feature (since speaking with another GM dealership service department that is well versed in the latest Chevy functions, that feature had nothing to do with the recall repair.) I think little of it and thank them for at least addressing it in this follow up visit. They assure me that it works fine now (despite learning later that they have NO other vehicles on the lot to confirm how the operation is to properly work anyhow). Long story shortened due to a legal breach of contract lawsuit pending, over the course of 1 week they acknowledge, confirm and document the problem, GM/Chevrolet Customer DisService 'reps' claim a high escalation of the matter and lied to me as to the 'status' of the repair and their alleged interaction with the dealership, the dealer states that can't undo what they did and will do nothing more and demand that I bring back the loaner car to the point of harassing me and then threaten to call the police. 1 WEEK! I invite them to come get their loaner and inform them that I will not take possession of the car until they repair their error. So what do these unscrupulous guys do? They drive my car, leave it in the street in front of my neighbor's house, facing the wrong side of the road, doors unlocked, keys in obviously visible in the cupholders and jump into their loaner. They were so anxious to sneak & drop my car that they brought their own spare key and I had to flag them down before pulling out of my driveway to give them back the key that I was given. Horrendous integrity and they can rest assure I will be joining my neighbors in NEVER taking my car to them for further disservice again.

Read at DealerRater

We were searching for a used Suburban. We came across our vehicle via a web search. We emailed for more info about the vehicle. Jerry replied to our email was promptly returned with all of the requested information. We had a few more questions which again were all answered promptly. So we decided we wanted to buy this vehicle. We had a trade. I had never negotiated a deal via emails and not having seen the vehicle. We had come to an agreement and were told the vehicle was ours and marked pending pickup. Being we were coming from Northern ... Read More

Full review text opened.

DealerRater - Jun 23, 2014

We were searching for a used Suburban. We came across our vehicle via a web search. We emailed for more info about the vehicle. Jerry replied to our email was promptly returned with all of the requested information. We had a few more questions which again were all answered promptly. So we decided we wanted to buy this vehicle. We had a trade. I had never negotiated a deal via emails and not having seen the vehicle. We had come to an agreement and were told the vehicle was ours and marked pending pickup. Being we were coming from Northern NJ and then going to South Jersey for a weekend getaway, Jerry had us do everything we could online prior to going there to get the vehicle. We got there went for the test drive while they looked over my trade. All was good for everyone! We were in and out of there with NO surprises! I will look them up again when I need another vehicle!

Read at DealerRater

I showed up when they said my vehicle would be finished. They said it would take another hour. Then I see three young works pile out of my Tahoe with taco Bell bags. When they said it was ready I paid then walked to my car to find black stains all over my seats and rugs. Also the kids hit a yellow pole in the drive thru and return never to say that it happened. A Tahoe is slightly bigger then the Civics children drive. The service manager tried to deny the entire taco bell sight and the yellow paint ... Read More

Full review text opened.

DealerRater - Apr 15, 2014

I showed up when they said my vehicle would be finished. They said it would take another hour. Then I see three young works pile out of my Tahoe with taco Bell bags. When they said it was ready I paid then walked to my car to find black stains all over my seats and rugs. Also the kids hit a yellow pole in the drive thru and return never to say that it happened. A Tahoe is slightly bigger then the Civics children drive. The service manager tried to deny the entire taco bell sight and the yellow paint on my bumper. They did a poor job of fixing this and I left pissed off. I wish they would stop sending me junk mail from Lafferty Chevy. I will never go back. I also think they scammed the warranty and replaced part that did not need to be replaced.

Read at DealerRater

I made an appointment to have my tire replaced. I waited for 45 minutes only to be told they didn't have the tire in stock and wouldn't get it for another 1 and 1/2 hours plus however long it took to mount the tire. I left angry because I felt very disrespected because they had no regard for me and my time.

Read at DealerRater

Convenient fast quality work. Informative customer service. Friendly. Helpful. Honest. Hope they keep it up.................................................................................................................................................................................................................................

Read at DealerRater

Excellent selling / buying experience. They hold periodic seminars on car care for new buyers ... similar to what many 'Benz dealers do. Very informative of their product(s). Even note the "Tier 1" gasolines the owner manuels refer to (Conoco, Conoco-Phillips, 76, Chevron and Shell). At the seminars the buyers register for free emissions testing and State Inspections for as long as we own the car; give coupons for free oil/filter changes; coupon for new purchasers; coupons for various discounts at various local businesses; cookies and soda. Parts, Service, Sales personnel are introduced. They send you out the door with ... Read More

Full review text opened.

DealerRater - Oct 7, 2005

Excellent selling / buying experience. They hold periodic seminars on car care for new buyers ... similar to what many 'Benz dealers do. Very informative of their product(s). Even note the "Tier 1" gasolines the owner manuels refer to (Conoco, Conoco-Phillips, 76, Chevron and Shell). At the seminars the buyers register for free emissions testing and State Inspections for as long as we own the car; give coupons for free oil/filter changes; coupon for new purchasers; coupons for various discounts at various local businesses; cookies and soda. Parts, Service, Sales personnel are introduced. They send you out the door with a box of cookies. With such intentionality for bringing new buyers back repeatedly for service, I have to believe they will provide excellence of service. Probably a bit pricey in hourly labor costs, as most dealers are: but after taking the "freebies" they will have earned some real loyalty to the dealership. Craig

Read at DealerRater